Guest Reviews

Before you book your stay with us, we invite you to take a look at what other guests are saying about our resort. When you’re done, make your reservation and be sure to sign up for our email list to keep in touch with the latest news and specials offers from Courtyard Isla Verde Beach Resort! 

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Fun family reunionFun family reunion

Madeline R
October 2015
Rating: 5 of 5 Stars

"Excellent we enjoyed the stay and had a great weekend I will recommend this hotel to all my friends and family members . We can wait to go back and relax like we did in 2009 . The view from the room is beautiful the beach spectacular and the casino , the bar is greate and the dancing floor close to good restaurants and El viejo San Juan can wait to go back soon."

Fun family reunionFun family reunion

ElSantoPapi, North Carolina
October 2015
Rating: 5 of 5 Stars

"I've stayed in a lot of hotels in Puerto Rico and just stumbled into this one. This is a hidden secret in Isla Verde. Excellent location, customer services and amenities. Look no further, this is it.

The rooms are very comfortable and super clean."

Amazing HospitalityAmazing Hospitality

proctors1990, Connecticut
October 2015
Rating: 5 of 5 Stars

"I had the pleasure of spending several hours at the hotel and the hospitality of everyone that I encountered was amazing. Natalia was so helpful with my travel plans and Lewis was awesome as well. The beach is beautiful and clean, the food was amazing and the pool was very clean and everyone was very friendly and helpful. A 5 minute ride to the airport! An all around wonderful experience."

Guest servicesGuest services

Traveling RNICU
May 2015
Rating: 4 of 5 Stars

"Customer service was excellent! Was not satisfied with the room we booked. View was terrible and there was a problem with the AC. Front Desk made aware and the room was changed and ready within 15 minutes! Way better view! Thanks to Kathryn. She even personally brought us the new room key so we didn't have to come all the way back down to the front desk! All complimentary! I will definitely be back!"

Memorable vacationMemorable vacation

sbakr, Troy
May 2015
Rating: 4 of 5 Stars

"This hotel made our trip. The room, food and beach were all excellent and the staff was very friendly. The manager was Henry E. Neumann. He promised us a wonderful time and really delivered. We visited a year ago and we can't wait to go back. From our experience, it was a great family vacation. One of the best vacations we ever had."

Excellent family vacationExcellent family vacation

MegLewisBoston, Boston, Massachusetts
May 2015
Rating: 4 of 5 Stars

"This review is long overdue. This was our first official family vacation and we had a wonderful time thanks in large part to excellent staff at this hotel. The hotel itself has been nicely renovated and the pool and beach areas were excellent! Ample seating by the pool, nice layout and great for kids. We had lunch and drinks by the pool most days and found everything to be very good quality and decent price for the large portions. Service was always excellent at the pool bar, Papaya, with a special thank you to Julio Reyes who made sure my husband was able to try all the different local beers they had on tap!
I also want to thank the General Manager, Jose Padin, for sending up cake and champagne for my husband’s birthday.
As many reviewers mentioned this hotel is near the airport and you can hear planes taking off however it really didn’t bother us and it never once affected our sleep or that of our toddler.
Overall I would definitely recommend this hotel and would love to return!"

We cannot wait to come backWe cannot wait to come back

Jay R
May 2015
Rating: 4 of 5 Stars

"My partner and I spent 6 days and 5 nights at the Courtyard by Marriot, Isla Verde.

From the beginning it was truly an exceptional experience. The hotel’s location was very convenient, near the airport, on a beach, with restaurants and stores nearby. A day trip to Old San Juan was just a $20 dollar cab ride away.

Our bedroom was spacious and modern, housekeeping were very helpful and always early.

The rest of the hotel was also very modern and nice. We really enjoyed our dinner at Sirena. Our waitress was extremely friendly and pleasant, she was very eager to help us out and point out a few places to go visit on the island. I believe her name was Christina.

Papaya – we had such a great time every time we hung out by the pool. The bartender Julio R was extraordinary, great costumer service! He made good drinks, he was fast and very friendly, he took the time to get to know his costumers and always kept us satisfied. He paid attention to detail and our preferences, always a step ahead.

My only complaint about papaya and any other bar on the hotel would be opening time! I didn’t really enjoy having to wait every morning until 11:30 so I could enjoy myself a Bloody Mary.

The hotel’s convenience store was a big NO NO. I believe I paid almost 8 bucks for two ice cream bars, definitely overpriced!

Over all, we really did have a great time and the hotel exceeded our expectations. We believe the hotel has the best beach on the strip. It was also very clean, organized with helpful/friendly staff.

Would strongly recommend it and would definitely stay there again."

Just returned from a wonderful trip to the Marriott Isla VerdeJust returned from a wonderful trip to the Marriott Isla Verde

Rugo 2014, Boston, Massachusetts
May 2015
Rating: 5 of 5 Stars

"In honor of my daughter's sweet 16, we took a 6 day trip to the Marriott Isla Verde Beach Resort. We had such a wonderful mother/daughter trip, and the Marriott had a lot to do with it! I did not book directly with the Marriott, so I contacted them to be sure they received my reservation. I contacted the General Manager, Jose Padin, when I saw how he took the time to respond to so many of these reviews. He assured me that the reservation was all set, and even upgraded our room to an ocean view with a balcony! It was so thoughtful and generous, and my daughter and I were even more excited for our trip!

When we arrived, check in was a breeze, and everyone went out of their way to welcome us. Opening the door to Room 1016, we were both giddy with excitement! The room was recently updated, and tastefully decorated. The balcony was perfect, and I will absolutely choose an Ocean View Deluxe room WHEN we return! A few mornings, we ordered room service and had breakfast on the balcony. Every afternoon, we would go back to the room and relax on the balcony for an hour before getting ready for dinner. One day we were sunburned, so we stayed in the shade most of the day by the pool, and the rest of the afternoon we read and chatted out of the sun on the balcony. It was perfect.

The hotel is situated on a beautiful stretch of beach - if it is a beachfront resort you are looking for, this is the place for you! Hammocks under the palm trees, chairs set up wherever you choose, with or without an umbrella and table, the guys working the beach were some of the hardest workers I encountered! It was hot, and they dragged chairs around and dug holes for umbrellas as if they hadn't a care in the world! They were so friendly and cordial...every day! Food and drinks were served on the beach, as well as the swim up pool bar, and at Papaya, an outdoor cafe, and again, everyone I encountered who worked for the hotel was so friendly - from the waitstaff to the people handing out towels!

The Concierge was superb at her job - recommending a wonderful snorkeling beach trip for my daughter and I - which was definitely the highlight of our trip.

Room service was fast and delicious. They even made my daughter a grilled cheese on request, which was not on the menu.

Housekeeping was always pleasant, and our room was spotless every day!

Everything we ate, from a bagel at Banana's, nachos at Papaya, the breakfast buffet at Cafe Tropical, was really good. Our last night was dinner at Cafe Tropical, where i had the most delicious Shrimp Mofongo.

Unfortunately, my daughter developed a really bad case of tonsillitis while we were on our trip. I called the front desk for a recommendation on an urgent care facility, and he suggested he call a doctor for us and then we could decide if we wanted to the doctor to come directly to the hotel, as opposed to visiting an Emergency Room, which could take all day! I wish I got the name of the person at the front desk - he was so helpful and got the doctor on the phone in less than 5 minutes. For his visit to the hotel, the doctor charged me $150, and it was worth every penny. My emergency co-pay would have been twice that, and I would have lost a whole day in the hospital! He gave my daughter penicillin by injection, and wrote her a prescription within 45 minutes of our phone call! He was so kind, very knowledgeable, and we were very grateful for such wonderful service!

I would highly recommend a trip to the Marriott Isla Verde - I cannot wait to return!!! Thank you Jose, and thanks to your fabulous staff for a memorable trip my daughter and I will treasure for years to come!"

Cheryl & Hayley

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